GENERAL INFORMATION

How do I find a store in my neighborhood that sells products from SIZABLE?

Through our Store Finder you can find the nearest store that has Sizable products. You can find the Store finder here.

Can I cancel my SIZABLE Newsletter subscription?

Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the My Account section. You will receive an email with your new password.

Where can I get a Gift Card?

Unfortunately we do not offer online gift cards at this time.

ORDER

How can I be sure that I have placed my order correctly?

You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Can I track my order?

Yes, the updated status of your order can be tracked in real time. You will receive a tracking number with your shipping confirmation email.

Can I cancel my SIZABLE Newsletter subscription?

Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

Can I remove items from my order?

No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned within 30 days from purchase.

What should I do if I receive an incorrect item?

If you have received a faulty item or an item that you did not order, please proceed to return the item online.

PAYMENTS

Which payment methods can I use to make my purchase?

We currently accept following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and specific payment methods per country that you can check here.

Why has my payment been refused?

Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.

How do I use my promotion code?

If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase. Promo codes do not apply to discounted items.

How can I get my order invoice?

Once you parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.

DELIVERY

Where can I receive my order?

Your order can be sent to an address selected by you (home, work, etc.).

How long will it take for my order to arrive?

Standard delivery is usually within 2-5 working days depends on your country. For more details, see our shipping page.

How much do I pay for shipping?

Please check our shipping costs here.

Can I track my order?

Yes, the updated status of your order can be tracked in real time. You will also receive a tracking number with your shipping confirmation email.

OUT OF STOCK ITEMS

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

RETURNS

How can I make a return?

You can exchange or return your purchase if you find it’s not as you expected – whether it’s too small, too large or damaged.

Please notify us in writing (by e-mail to info@sizable.eu) within 30 calendar days from the day after delivery.

Please let us know if it’s an exchange or a return. State the order number and the reason for return (too big, too small, damaged, not as expected…).

Exchanges or returns that we have not been notified about in advance via writing are NOT refundable!

Send the piece unworn, undamaged and in the original packaging with all labels and tags. (Note: Underwear is not exchangeable for hygienic reasons).

We will send you a new item (if the item is still in stock) or refund the returned item within 10 days after receipt of the purchase. Shipping costs made by us or by you are not refundable, so you receive the purchase price minus the amount for shipping costs.

Returns should be sent to: BME , Henry Fordlaan 62, 3600 Genk.

The return shipping is at your own risk. We recommend using an insured delivery so that a signature is required upon delivery.

Do I have to pay for returns?

Yes, At Sizable you pay for your returns.

How long do I have to request a return?

All returns must be made within 30 days from the order confirmation email.

How do I know whether SIZABLE has received the item I returned?

Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.