Through our Store Finder you can find the nearest store that has Sizable products. You can find the Store finder here.

Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

If you have forgotten your password, you can recover it in the My Account section. You will receive an email with your new password.

You can find gift cards here.

Yes, Sizable was born in Belgium in 2015.

Definitely, you can contact us by mail.

Narrow shoulders, waist and hips define the Jim model.

The Joe is for those with broad shoulders. Waist and hips are proportionally aligned.

The Jack is for those who have pronounced shoulders and narrow waist and hips.

It is a way to measure your bodytype. Calculate your bodytype here.

Oeko-Tex is a label which guarantees the human-ecological qualities of textiles.

We use organic cotton, eucalyptus fibers and bamboo fibers.

We produce our underwear in Portugal and in Latvia.

Yes, we use fabrics such as bamboo, organic cotton and eucalyptus. All our fabrics are OEKO-TEX certified.

You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Yes, the updated status of your order can be tracked in real time. You will receive a tracking number with your shipping confirmation email.

Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned within 30 days from purchase.

If you have received a faulty item or an item that you did not order, please proceed to return the item online.

We currently accept following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and specific payment methods per country that you can check here.

Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.

If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase. Promo codes do not apply to discounted items.

Once you parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.

Your order can be sent to an address selected by you (home, work, etc.), all around the world.

Standard delivery is usually within 2-5 working days depends on your country. For more details, see our shipping page.

Please check our shipping costs here.

Yes, the updated status of your order can be tracked in real time. You will also receive a tracking number with your shipping confirmation email.

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

You can exchange or return your purchase if you find it’s not as you expected – whether it’s too small, too large or damaged.

Please notify us in writing (by e-mail to info@sizable.eu) within 30 calendar days from the day after delivery.

Please let us know if it’s an exchange or a return. State the order number and the reason for return (too big, too small, damaged, not as expected…).

Exchanges or returns that we have not been notified about in advance via writing are NOT refundable!

Send the piece unworn, undamaged and in the original packaging with all labels and tags. (Note: Underwear is not exchangeable for hygienic reasons).

We will send you a new item (if the item is still in stock) or refund the returned item within 10 days after receipt of the purchase. Shipping costs made by us or by you are not refundable, so you receive the purchase price minus the amount for shipping costs.

Returns should be sent to: BME , Henry Fordlaan 62, 3600 Genk.

The return shipping is at your own risk. We recommend using an insured delivery so that a signature is required upon delivery.

Yes, At Sizable you pay for your returns.

All returns must be made within 30 days from the order confirmation email.

Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.